Customer Reviews for Masello's Auto Service

“As someone who is not native to Syracuse, it's always a daunting task to find a trustworthy auto mechanic. This is the second time that I have taken my car to Masello's and both times I have been blown away by how upfront Tony has been with me. The first time I took my car in, I thought that I needed new brake pads, but after looking Tony said that wasn't the case. The second time I brought my car in, I needed a substantial amount of work done and Tony was able to work with me and explain what needed to be done so that I could make an informed decision about the repairs. I am never taking my car anywhere else!”

“I was new to USA and got an old car , saw reviews of Masello's and went with it . Happy to say this people are really welcoming and good with customers . They know their job at the best . Will always prefer to go if i have any problem again and refer to my friends as well”

“Fantastic service with honest staff”

“5 Stars!”

“5 Stars!”

“Tony and his son are both courteous and professional. Prices are fair. Good business.”

“Friendly, knowledgeable and their garage is clean. A good sign for any place of business.”

“Excellent quick service and very affordable! Mr. Masello was pleasant and helpful, and clearly takes good care of his clients. First time customer but my new go-to for any maintenance!”

“5 Stars!”

“Came to Masellos because of the great reviews, and I was not disappointed. Very happy with the service I received!”

“Tony and his staff are second to none in this business. Automotive knowledge and customer service at the highest standard.”

“Great place. The guys were honest and fair. Love their hours.”

“Tony is very knowledgeable. Very reasonable prices.”

“Tony is a knowledgeable guy”

“5 Stars!”

“Tony Masello is a great dude who appears to care about strangers cars more than most parents care about their own children. Excellent service at reasonable prices. Always tries to keep the customer’s budget in mind, but also makes sure the vehicle is ready for the road. His staff of mechanics are knowledgeable and personable. Masello’s has the kind of old school mechanic feel that is so rare in the automotive repair industry today.”

“Great service”

“I recently had some work done on my Nissan and couldn't be more pleased. I felt these guys were very honest and did a great job at a fair price. I'll be back, thanks again Tony.”

“Tony is probably the last honest mechanic left these days. Great guy and hardest working mechanic in CNY”

“This place is great!! I own an older car that needed a lot of work done to pass inspection. They fixed everything at a fair price and within just a couple of days. The owner showed me everything he fixed and why he had to replace it. Very honest and will be bringing my car back for any future repairs.”

“I had a great time here. Honest and friendly people! Would return!”

“Fantastic experience! Very friendly and welcoming place! Excellent service too!”

“5 Stars!”

“I had a great experience here. I called early in the morning and it turned out they had some cancellations so I could bring my car in right away. Within the hour after dropping it off they called to let me know it was ready. Customer service was kind and welcoming. Best of all, the issue my car was having was solved. I will be a returning customer.”

“Great mechanics and even better people would trust them with my life”

“The best repair shop anywhere around. They do the job right the first time and they are honest about the repairs. No up selling or cutting corners here, just good hard work. Highly recommend.”

“Tony and the guys are great!”

“Took my 2011 Buick in for service after I was told by Driver's Village that my brakes needed changing ASAP. I became suspicious since I had taken it in just 2 weeks prior to Bill Rap whom informed me that my brakes were fine. When I got to Masello's, they informed me that not only were my breaks completely fine, but they were not even half worn yet.

To the customers going to Burdick and complaining about always having to spend money, this shop is your answer. The service is excellent and Tony and the rest of the workers are reliable and honest. While Burdick may have the specialized equiment to undertake certain jobs (and even this is questionable), I, without a doubt, recommend going to Marsello's for your car issues.”

“These guys are so nice! The service is great!”

“5 Stars!”

“5 Stars!”

“A no bullcrap professional shop”

“Tony is always kind. His service is impeccable.”

“Tony M. Is a honest and stand up guy with years of experience and a great crew.”

“The service is always great. All guys know what they are doing and will take the time to answers your questions”

“Awesome service, honest mechanics!”

“5 Stars!”

“I didn't get my car repaired here., but these guys get an A for honesty. They directed me to the dealer and advised me on how I could save costs even though dealer was doing the work.”

“Quick and friendly service”

“Quite possibly the best Mechanic in Syracuse. Always fair and understanding in terms of financing.
As a former SU student with a car, I've went to multiple mechanic on Burnet and other areas, none compares to Masello's. Everyone there are very knowledgeable and will be very truthful in the best options for your car.

100% recommend for anyone.”

“They got me in quickly, fixed the car right and got it right back to me at a very fair price. This is a good, honest place to take a car for all kinds of different problems. I've had nothing but good experiences with Masello's Auto Service. I would send friends and family there with out hesitation.”

“im not one to write reviews, but Tony was upfront, helpful and kept me in the loop. great place.”

“5 Stars!”

“Tony and his crew are the best in the business. My family and I really appreciate his honesty and above all else his concern for safety with any vehicle he takes care of. He always lets you know what they will do before they do anything. We will always use Masello's for our family's automotive repairs.”

“Last time I went there Tony saved me several hundred dollars compared to an estimate I got somewhere else. He and his staff are helpful, knowledgeable and professional but, and this the best part, it always feels like one of your friends is fixing your car.”

“My wife and I have been taking our vehicles to Masello's for years. It is often hard to find a mechanic who is not only trustworthy but also fair and very honest.
Tony has always been straight and up front with us about what work needs to be done right away and what work could be safely held off on for a little while.
Because of this, I will only take my vehicle there for any maintenance or repair work that it needs.”

“5 Stars!”

“As always, Tony and is crew are excellent to work with. Tony is so friendly and also keeps us apprised of the condition of our vehicle. He will tell us what we should be looking for in the months ahead so there aren't any surprises. We are always surprised and happy at how quickly the vehicle gets looked at and assessed and how quickly the work gets done.”

“This is the first and last place you should look when considering where to service your car! I always recommend Masello's. This shop is so reliable and makes every customer feel valued. Tony and his team are competent, capable and, most importantly, honest mechanics. They provide the best repair options with quality parts and no cutting corners. Masello's stands behind their work with no questions asked!”

“Masello's has always proven to be very reliable and reasonably priced. Their team is very experienced and honest to deal with. We have had Masello's servicing our vehicles for over 20 years and have never had a bad experience or complaint about the service that we have received. We highly recommend them.”

“This review is easy to write, as my experiences have always been positive. One can trust that the job will be diagnosed and repaired properly. Tony is scrupulously honest, as is his staff. They are very friendly and take their time explaining in detail the problem your car is having, and if they determine that another problem may occur soon they advise you of the situation, so that you might avoid it. i.e. worn brake pads etc. One can do business here with confidence!!”

“Huge fan! They are always quick and very helpful!”

“Masello's will be servicing my cars as long as I live in the greater Syracuse area. Amazing service, reasonable prices, and fast turnaround times. Tony runs a great shop.”

“Needed an oil change and the battery terminals cleaned and anti corrosion coated. Got an update phone call within 30 minutes. The Battery was dying and posed a potential mid winter failure. Which could have left me stranded... not a desired prospect of any Central New Yorker, in winter! Tony recommended that the battery be replaced. He recommenced an Interstate battery. All work was done within an hour of the update call. Checked it out the next day just because I wanted to see the battery terminals (Which had a different configuration than I was accustom to and I've never had an Interstate battery before.) I was impressed with the battery terminals anti corrosion treatment/coating and terminals continuation/positioning. Great job, great price for the battery!”

“I have been using Masello's Auto since I bought my first car in the 90's. The shop is professional, trustworthy, and does the job right the first time. I recommend them to everyone.”

“The service is top notch. The people are considerate, very helpful, and knowledgeable. We are treated with respect and courtesy as well every time.”

“Masello's is great! They are so nice, the work is quick and done right! I also really like supporting a local business. I have recommended it to many of my friends and they have also been impressed. I wouldn't take my car anywhere else!”

“Seeing these good reviews made me come in today, however I was still a tad skeptical. I was told by a chain mechanic that my tie rod needed to be replaced, but I decided to see a local mechanic. After seeing the good reviews, I decided to go to Masello's. After a look at my car, they showed me exactly what was wrong, which was NOT my tie rod at all! I could've been charged a good sum of money for that. They showed me that my rear tire tread was bad, and put air in my front tire that was 15lbs down (which was brand new from the other chain mechanic). That chain mechanic never even balanced my tires when they put them on. I wasn't charged for anything today, and decided to get an estimate for new rear tires from Masello's. I will definitely be returning, and recommending Masello's to everyone. Thank you to Tony and his crew!”

“Masello's Auto Service is the BEST in automotive maintainance and repair.”

“Masello's is a great Auto Service shop. Honest, friendly, reasonable. And clean!!”

“I've been taking various vehicles to Masello's for years, and have been pleased with their work, advice and recommendations. They've always been friendly, prompt with their repairs and services, accurate with their estimates, and fair in their pricing. They're conveniently located just off I-690 and Teall Ave, in Syracuse, so dropping off and picking up vehicles has been easy... All 'n all - I'd highly recommend them.

Keep up the good work folks!

We look forward to stopping by with some additional service needs soon.”

“TOTAL SERVICE GREAT, FAST & PROFESSIONAL”

“Highly recommend!”

“Tony and his crew always provide reliable, trustworthy service of the highest quality. Tony actually takes the time to look out for what is in your best interest and has earned the business of me and anyone else I can recommend. He's handled every problem I've thrown his way with many different makes and models. Great service and great people.”

“Tony and his crew are fast, reliable, and honest !!!

GREAT JOB MASELLO'S”

“Masello's has always done excellent work for me at very reasonable prices.

I highly recommend them!”

“My wife and I have been taking our cars to Tony for years. Not only is the service fast, reliable, and fair. Tony is up front and honest. Quite literally, he is a mechanic you can trust.
Just the other day, I brought in my old vehicle which had a timing belt issue. Considering the age of the vehicle and extent of the repair. Tony told me that I would be better off looking for a different vehicle than dropping money into a car that was all ready had over 160,000 miles on it.
Tony is always straight forward and great to deal with.
The staff at Masello's are also great. The work is consistently of high quality and among the best in vehicle repair.
My wife and I will continue to bring our vehicles to Masello's Auto Service as they are the best around.
Chris Thompson
Syracuse, NY”

“Always a pleasure to be a customer here @ Masello's. Everything is on the up and up & the folks here take care of you the old fashioned way. You know?. customer service with a smile. Trust?..ABSOLUTELY. Plus like some others have mentioned always an ear to bend while waiting. GREAT PLACE, GREAT WORK, GREAT PEOPLE.”

“Not only did they go out of their way to save me money while fixing my car, they gave me a ride to and from my house while they worked on it. Very honest and trustworthy. I will go back for any other car problems.”

“Tony and His Guys are always fast and and get the job done! If You have a issue its taken care of and done in a timely manner. Bar none the best place to go !”

“Great service and work. They work on any kind of auto. Classic & motorcycle enthusiasts. A local family owned business.”

“Since I found Tony's shop I have no need to go elsewhere. Tony is an enjoyably honest person who selects and manages his employees well. His high standards are evident in all he and they do. Prompt, courteous service is their standard.

I will travel from Camillus for all vehicle work. Tony serves his customers' best interests with his recommendations, and the work is done extremely well.”

“I scheduled an appointment for my 2009 Buick LaCrosse for the annual NYS Vehicle Inspection, which was due in November, on October 30th. Masello's service coordinator (Tony), informed me to bring it in November in order to keep the inspection due month in November. I asked what was the earliest date available, he said I could drop it off on the first! This shop really looks out for their customers and thanks to preventive and wear and tear maintenance performed by Masello's my 2009 Buick LaCrosse passed the inspection. My thanks to the entire Masello's crew for keeping my costs down and car safe!”

“Tony and the other mechanics at Masello's are nothing short of amazing. They are one of the few garages that I trust to work on my vehicles. I believe their pricing is fair, and probably more than fair, given the expertise they have.

To give you a sense of their integrity, I'll share one story. I had left my car there to have maintenance done, and when they finished it was parked in the side lot as is the norm. In the few hours between the completion of the work and my arrival to pick it up, someone had swung open their rear door into my car's front fender so hard that it left two sizable dents that couldn't be repaired without going to a body shop.

I didn't notice the body damage until I got home, and I quickly called Tony to let him know what I found. He was aware of how well I tend to my vehicles, was horrified, apologized profusely and without any hesitation offered to pay to fix the damage done in his parking lot. Now any time my car comes in for service, he makes sure to tell me that he will keep it parked in the garage until I pick it up.

Tell me, where else are you going to find another garage with integrity like that? I won't bother to look since Masello's is the one of the few shops I go to for maintenance and repairs.”

“I've gone to Masello's many times, and they've always been honest and fair. Tony is a good guy. He's always walked me through the repair process and explained what he was charging me for and why. A few times, he let me buy an after-market part on my own and only charged me to install it. He's one of the best mechanics in Syracuse.”

“I've gone to Masello's many times, and they've always been honest and fair. Tony is a good guy. He's always walked me through the repair process and explained what he was charging me for and why. A few times, he let me buy an after-market part on my own and only charged me to install it. He's one of the best mechanics in Syracuse.”

“New to Syracuse and so thankful to have found a shop I can trust. Tony and his guys are great ! Honest and very knowledgeable, I would recommend this shop to my family and friends if they ever need any automotive work done in the Syracuse area, I will be taking my car here only from now on, Excellent service!”

“I haven't taken my cars anywhere else in 30 years. Tony and his staff are professional, honest and fair. They explain any work in detail and give me options both in repair work and timeframe.”

“Honest caring service! As a female, it is especially worrisome to try out a new auto mechanic as I expect to be taken advantage of. Instead, Tony and his mechanics took care of me as if I were family. He examined the vehicle and offered options with full explanations of the risks and benefits so that we could make a decision together regarding the health of the vehicle and my current situation. I would recommend this company to everyone, and please know that I myself will be returning next month and for all future repairs!”

“My husband and I have been bringing our vehicles to Tony for over 20 years. The staff are professional, qualified and very caring. They always get us in quickly and never do any work without our approval. Awesome people...would recommend to anyone!”

“I've been bringing my car here for over 10 years and wouldn't ever go anywhere else! All the mechanics here are trust worthy, honest and always take care of me. That's hard to find these days! They always fit me in and even give me a ride if i need. I would highly recommend this shop to anyone!”

“I have dealt with Masello's Auto Service for years. They are wonderful people. I just had my basic annual service performed, and they put on snow tires. They are very friendly and reliable. I have been using them for at least 15 years. They have done everything from regular maintenance to transmission repair for our vehicles.

They are very honest and trustworthy. When Anthony says something needs to be fixed, I know I can trust him. He has a good reputation.”

“Quality experienced service. Masello's has been servicing our vehicles for years. We are confident that we will get quality timely service. Our technical questions are answered and the work done is equal to or exceeds the value paid.”

“Great experiences. I've used Tony a few times for some repairs, and he always has come across as very trustworthy, and having the customers best interest in mind. I would recommend masellos to anyone needing to get good fair work done.”

“Amazing service. These guys are great! I was new to town and had car trouble that needed immediate attention without a lot of friends in the area yet. These guys made sure I was in and out fast so I could get back to my life, and everything was done very well!

It's sometimes hard to find an honest mechanic, but these guys really are the best!”

“Top Local Garage. My wife and I are originally from Buffalo & have lived out here a little more than a year; and it's been a real relief to have such a friendly, honest and efficient local Auto Repair Shop. Not only have they made sure to fix any issues we have brought to them but to also make sure we were aware of any other or future issues we may have. They are also extremely personal, knowledgeable & helpful.”

“Great service! I have been bringing my vehicles to Masello's for over 20 years because of the service that they provide. The staff are skilled, and provide excellent guidance as to what should be taken care of now and what may be able to wait a while.”

“Like a member of the family! Tony and the boys treat everyone like family. I always refer family, friends and students to Masello's because I know they will advise them wisely and do the best job possible, just like they treat me.”

“Masello's Auto Service did a great job fixing my vehicle. Tony identified the repair needed quickly and had it fixed within one day. Tony and Matt are professional and knowledgeable.”

“Quality people and work. Tony and his employees have always treated me well. Honest, upfront, and always able to help me on short notice. I would definitely recommend Masello's, and can confidently say you won't need another auto service business again after you visit them. Thanks again for the quality work!”

“Tony and his crew are the best in the business. My family and I really appreciate his honesty and above all else his concern for safety with any vehicle he takes care of. He always lets you know what they will do before they do anything. We will always use Masello's for our family's automotive repairs.”

“Im not one to write reviews, but Tony was upfront, helpful and kept me in the loop. great place.”

“Last time I went there Tony saved me several hundred dollars compared to an estimate I got somewhere else. He and his staff are helpful, knowledgeable and professional but, and this the best part, it always feels like one of your friends is fixing your car.”

“My wife and I have been taking our vehicles to Masello's for years. It is often hard to find a mechanic who is not only trustworthy but also fair and very honest.

Tony has always been straight and up front with us about what work needs to be done right away and what work could be safely held off on for a little while.

Because of this, I will only take my vehicle there for any maintenance or repair work that it needs.”

“As always, Tony and is crew are excellent to work with. Tony is so friendly and also keeps us apprised of the condition of our vehicle. He will tell us what we should be looking for in the months ahead so there aren't any surprises. We are always surprised and happy at how quickly the vehicle gets looked at and assessed and how quickly the work gets done.”

“This is the first and last place you should look when considering where to service your car! I always recommend Masello's. This shop is so reliable and makes every customer feel valued. Tony and his team are competent, capable and, most importantly, honest mechanics. They provide the best repair options with quality parts and no cutting corners. Masello's stands behind their work with no questions asked!”

“Masello's has always proven to be very reliable and reasonably priced. Their team is very experienced and honest to deal with. We have had Masello's servicing our vehicles for over 20 years and have never had a bad experience or complaint about the service that we have received. We highly recommend them.”

“This review is easy to write, as my experiences have always been positive. One can trust that the job will be diagnosed and repaired properly. Tony is scrupulously honest, as is his staff. They are very friendly and take their time explaining in detail the problem your car is having, and if they determine that another problem may occur soon they advise you of the situation, so that you might avoid it. i.e. worn brake pads etc. One can do business here with confidence!!”

“Seeing these good reviews made me come in today, however I was still a tad skeptical. I was told by a chain mechanic that my tie rod needed to be replaced, but I decided to see a local mechanic. After seeing the good reviews, I decided to go to Masello's. After a look at my car, they showed me exactly what was wrong, which was NOT my tie rod at all! I could've been charged a good sum of money for that. They showed me that my rear tire tread was bad, and put air in my front tire that was 15lbs down (which was brand new from the other chain mechanic). That chain mechanic never even balanced my tires when they put them on. I wasn't charged for anything today, and decided to get an estimate for new rear tires from Masello's. I will definitely be returning, and recommending Masello's to everyone. Thank you to Tony and his crew!”

“Needed an oil change and the battery terminals cleaned and anti corrosion coated. Got an update phone call within 30 minutes. The Battery was dying and posed a potential mid winter failure. Which could have left me stranded... not a desired prospect of any Central New Yorker, in winter! Tony recommended that the battery be replaced. He recommenced an Interstate battery. All work was done within an hour of the update call. Checked it out the next day just because I wanted to see the battery terminals (Which had a different configuration than I was accustom to and I've never had an Interstate battery before.) I was impressed with the battery terminals anti corrosion treatment/coating and terminals continuation/positioning. Great job, great price for the battery!”

“I've been taking various vehicles to Masello's for years, and have been pleased with their work, advice and recommendations. They've always been friendly, prompt with their repairs and services, accurate with their estimates, and fair in their pricing. They're conveniently located just off I-690 and Teall Ave, in Syracuse, so dropping off and picking up vehicles has been easy... All 'n all - I'd highly recommend them.

Keep up the good work folks! We look forward to stopping by with some additional service needs soon.”

“Masello's is great! They are so nice, the work is quick and done right! I also really like supporting a local business. I have recommended it to many of my friends and they have also been impressed. I wouldn't take my car anywhere else!”

“Tony and his crew always provide reliable, trustworthy service of the highest quality. Tony actually takes the time to look out for what is in your best interest and has earned the business of me and anyone else I can recommend. He's handled every problem I've thrown his way with many different makes and models. Great service and great people.”

“Masello's will be servicing my cars as long as I live in the greater Syracuse area. Amazing service, reasonable prices, and fast turnaround times. Tony runs a great shop.”

“Always a pleasure to be a customer here @ Masello's. Everything is on the up and up & the folks here take care of you the old fashioned way. You know?. customer service with a smile. Trust?..ABSOLUTELY. Plus like some others have mentioned always an ear to bend while waiting. GREAT PLACE, GREAT WORK, GREAT PEOPLE.”

“I have been using Masello's Auto since I bought my first car in the 90's. The shop is professional, trustworthy, and does the job right the first time. I recommend them to everyone.”

“The service is top notch. The people are considerate, very helpful, and knowledgeable. We are treated with respect and courtesy as well every time.”

“Masello's Auto Service is the BEST in automobile maintainance and repairs. Tony and his team are friendly, knowledgeable, professional, and have the utmost integrity.”